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Case Studies
World Class Data Warehousing
Problem: | Real time data warehouse to support customer service and maintenance requirements was required for a major multinational corporation. Network and customer data changes required 2 days to be reflected in the database. Data was not being collected and organized in a usable fashion. Existing resources were overwhelmed by the millions of events spread across a variety of systems and message types. Key challenges included: High Volume: Average of 750 million discrete events per day, with peaks of 100,000 events per second; Real Time Data Recovery: Access required within 2 minutes of collection; Dynamic User Requirements: Increasing with rapid customer base growth; Security: Some data collected contained customer-sensitive information; 100% Availability: System could not ever be out of service.
Solution: | Neosynapse developed an architecture, deployed a prototype system, and established a full production system including these components: Grid Computing: Advanced grid computing techniques in each component including the database itself; High-Availability Platform: Components selected for full availability; Multilevel Buffering: A buffering strategy was implemented to prevent blocking operations, even when different parts of the system were under varying load; Pluggable Loaders: The system easily adapts to new forms of data that were not part of the original design.
Benefit: | Corporation is now supported with one of the largest and most sophisticated data warehouse systems in the world. Results of this success: Increased Profitability: Increased service representative and technician efficiency Removed the cost and loss of data caused by outages Improved management oversight and business efficiencies Increased Customer Satisfaction: Reduced customer wait and problem resolution time Proactive and rapid troubleshooting
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