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Case Studies
ASSET MANAGEMENT
Problem: | A large media company had purchased a very complex, global telecommunications network. Imperfect business processes led to many small problems costing millions of dollars every year. Most significant problems included: Failure to renew discounts from vendors when initial discount terms ended Labor-intensive request and activation process Inability to allocate costs internally to the correct department Failure to cross-check provisioning promises with billing realities Failure to escalate urgent issues within the organization Failure to hold vendors accountable to SLA commitments
Solution: | A web-based circuit management system was implemented. This system included three main components: Data Consolidation and Migration: Circuit data was collected from disparate sources, including personal spreadsheets, emails, and paper records into a central repository with consistent data structures and reporting capabilities. Data was groomed to provide a consistent level of quality regardless of its original source. Workflow and Business Rules: Provisioning workflow was developed based on corporate business processes. Each step was strictly enforced, creating individual accountability at each part of the process. Escalations were automatically issued for any step in the process that departed from business rules. Adaptive Interface Controls. Created a web interface that changed to reflect the way each user interacted with the system. Users gained productivity by being able to find the information they needed more quickly than with a traditional interface.
Benefit: | Within 4 weeks of activating this system, the customer experienced cost savings of more than $6 million per year, resulting in an ROI of one month.
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